GoldenCrown Casino Terms and Conditions

Welcome to GoldenCrown Casino. These Terms and Conditions govern your use of our website, located at GoldenCrown Casino.com, and all services we provide, including our games, promotions, and mobile casino platform. By creating an account with us, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

Who We Are

Golden Crown Casino is owned and operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. All Paysafecard transactions are processed on our behalf by Tronabriz Limited. We operate under Licence no. 0000064 issued by the Tobique Gaming Commission. Our casino has been serving players since 2019, and we proudly welcome members from Australia, New Zealand, Canada, Germany, and other international markets.

Eligibility and Account Registration

To open an account at GoldenCrown Casino, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you register with us, we require accurate personal information, and you agree to keep your details up to date. We reserve the right to request identity verification documents at any stage, including a valid government-issued photo ID, proof of address, and any additional documentation we deem necessary. Failure to provide accurate or complete KYC documents may result in a refused payout and account termination.

We do not accept players from a number of restricted territories, including Afghanistan, Belarus, Belgium, Brazil, Bulgaria, the province of Ontario and New Brunswick in Canada, China, Cyprus, Estonia, France, Greece, the Netherlands, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States, and several other countries listed in our full restricted territories policy. Players attempting to access our services from these locations, including through the use of a VPN to bypass geographic restrictions, are not entitled to refunds or withdrawals, and any winnings obtained this way may be confiscated. Players from Sweden remain welcome to play at Golden Crown Casino but are not eligible for bonuses, promotions, VIP programs, or loyalty point exchanges.

Deposits and Withdrawals

At GoldenCrown, we support a wide range of payment methods, including Visa, Mastercard, Interac, MiFinity, Paysafecard, e-wallets, bank transfer, and cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Dogecoin, Tether, Ripple, and Bitcoin Cash processed via CoinsPaid. Our minimum deposit is 20 EUR/USD, 30 AUD/CAD/NZD, or the crypto equivalent, while deposit bonuses require a minimum of 30 EUR/USD or 45 CAD/AUD/NZD. We do not impose an upper limit on cryptocurrency deposits, though fiat deposit maximums vary by method and are displayed at checkout.

All deposits must originate from a payment account registered in your own name. We confiscate third-party deposits and return them to the rightful owner. Players depositing with Bitcoin must submit valid identification before depositing or placing any bets. Our minimum withdrawal amounts are 30 EUR/USD, 45 AUD/CAD/NZD, or the applicable cryptocurrency equivalent. We process withdrawal requests within 0 to 48 hours of approval, though bank transfers can take up to 3 business days, and intermediary banks may apply fees of up to €16.

Our maximum withdrawal per transaction is 10,000 EUR/USD, 15,000 CAD/AUD/NZD, or the crypto equivalent. Periodic withdrawal limits scale according to your lifetime deposits, and VIP players may qualify for exceptions to these tiers. Progressive jackpot wins are paid in full and do not count toward periodic limits. We may pay a withdrawal using a method different from the one you requested, and card deposits are refunded to the original card up to the net deposit amount, with any excess paid through an alternative method.

Bonuses and Promotions

Golden Crown Casino offers a generous First Deposit Bonus of 100% up to 1,000 USD/EUR plus 300 Free Spins using bonus code CROWN1, alongside a Second Deposit Bonus, Third Deposit Bonus, HighRoller Bonus, Crypto Bonus, Wednesday Free Spins, Weekends Reload, and Daily Cashback up to 20%. Full terms, wagering requirements, and eligibility criteria for each promotion are detailed on our dedicated promotions page. Unless a bonus specifies otherwise, wagering requirements apply to the sum of the bonus and any free spin winnings, and slots contribute 100% toward wagering while table games, live casino, and lottery titles contribute only 5%.

We limit bonuses to one per user, IP address, device, household, address, phone number, payment method, and email address. Bonus validity is 14 days from receipt unless stated otherwise, and only one bonus may be active at a time. Real money in your account is wagered before any bonus funds. We define bonus abuse as a bonus-to-deposit ratio of 70% across 5 to 9 deposits, or 50% across 10 or more deposits, and we reserve the right to void winnings obtained through such abuse. Players with an active bonus may not play jackpot slots, EGT titles, or a further list of restricted games available upon request.

Loyalty Program and VIP

Our Loyalty Program rewards real money play across ten statuses, from Lucky to Privilege, with Complimentary Points earned on slots and other games at different rates. Higher statuses unlock better exchange rates, and CP converted to real money carries a mandatory x5 wagering requirement. We also maintain a separate VIP section and Referral Program, though players from Sweden are excluded from our loyalty programme and point exchanges.

Fair Play and Game Providers

We feature more than 10,000 games from leading studios including Booongo, Playtech, BGaming, Yggdrasil, Betsoft Gaming, and dozens of other trusted providers, alongside live dealer tables powered by Winfinity, Live Vegas, Plati+, Champion, and Reevo. Certain titles, including NetEnt, Play'n GO, Pragmatic, and Amatic games, carry additional territorial restrictions which are enforced automatically based on your registered location.

Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraudulent activity, breach of these terms, bonus abuse, or the use of multiple accounts. If we are unable to reach you by phone or email within two weeks of a withdrawal request, we may lock your account and cancel the pending withdrawal. We also reserve the right to void bets and winnings obtained in violation of our restricted countries policy or through prohibited software such as VPNs.

Amendments to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We encourage you to review this page periodically. Continued use of GoldenCrown Casino after changes are published constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, our bonus codes, withdrawal policies, or any other aspect of GoldenCrown Casino, our support team is available 24/7/365 via live chat and email at support@GoldenCrown Casino.com. We also offer support through X, Instagram, Telegram, and WhatsApp in English, French, and German.

• We require players to be verified before processing any withdrawal request.
• We prohibit the use of VPNs to bypass our geographic restrictions.
• We reserve the right to adjust bonus terms and wagering requirements at our discretion.
• We process cryptocurrency transactions using real-time rates via the Coinbase Converter.
• We do not support crypto-to-fiat exchange within our platform.